Account Director

The Role:

The next step in evolving our shopper journey will be hiring an Account Director, QSR/Restaurants on our Sales Team. This person will ideally be based in Atlanta, GA for client access, but we are very open to fully remote candidates. We are a remote flexible workplace with no in-office mandates.

Scope of Responsibilities:

To be a successful Account Director at Fetch, the individual will demonstrate an interest in driving revenue, meeting with existing clients virtually or in person, expanding relationships, and providing value to Fetch's brand partners. This includes but is not limited to the following; 

• Retain and expand Fetch partners. 
• Develop and maintain strong relationships with existing clients, particularly sales and marketing leaders and C-suite executives. We’re not a product or a vendor, we’re a partner.
• More than 50% of your role will be client-facing, ensuring that deliverables (including offers, communications, and analytics) meet partners’ needs and requests.
• Lead quarterly business reviews and other key partner touchpoints in a manner that continuously improves the relationship between Fetch and brand partners. 
• Ensure partners have regular access to data and reporting to optimize Fetch’s share of partner budget and increase partner spending in a valuable way, driving value for our brand partners, which ultimately reduces churn. 
• Flex your influence skills; you’ll engage partners with the value Fetch brings, strategy, and vision.
• Maintain a thorough, up-to-date familiarity and understanding with Fetch’s products and strategies that impact partner relationships; this includes clubs, marketing and communications, and more creative bespoke offerings reflective of the partner’s desires. 
• In addition, this role will assist and collaborate with their Partner counterpart and pod mate to help leverage data and case studies to aid in expanding and unlocking new opportunities. 
• Maintain cross-functional collaboration and communications within and outside of Revenue Generation, including marketing, tech, product, and design. 
• Promote teamwork and communication on our Sales team; we’re all owners of Fetch, so a win for one is a win for all.
• In tandem with your Industry Lead (Supervisor), work closely with your industry pod, along with XFN stakeholders on implementation and AIM (Analytics, Insights, and Measurement), as well as internal media and marketing teams to ensure Special Offers/Performance Ads are likely to achieve partner objectives. 
• Leverage data from internal partners to show our partners the value behind additional offer opportunities. 
• Partner with our internal B2B marketing team on client communications highlighting Fetch’s value and solutions.
• Demonstrate a solid and developing understanding of marketing budget and allocation for key accounts. 

Skills we believe you need for this position:

• Experience selling into the QSR/Restaurant industry at an enterprise level strongly preferred. 
• A successful track record of exceeding quotas and driving renewal/upsell revenue for organizations.
• 4-10 years of sales-driven account management experience partnering with marketing contacts at an enterprise level for QSR/Restaurant companies.
• Prior work experience involving B2B sales account management within Ad Sales, Tech, Digital Media, Consumer Insights, consulting, or other relevant industries.
• Knowledge of consumer insights and marketing terminology.
• Experience consolidating complex data into data-informed stories for partners and colleagues; Utilize tools such as PowerPoint and Google Slides.
• Experience with advanced Excel. Managing and synthesizing large data sets managing advanced functions such as filters, formulas, pivot tables, etc. 
• Possess strong negotiation skills and agility in objection handling, rejection, and managing ambiguity.
• Experience with Salesforce functions and dashboards
• Exceptional written email communication skills to manage and operationalize large-scale projects across multiple teams and stakeholders.
• Able to travel when necessary for sales meetings, client presentations, etc. 
• Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.

Compensation:

• At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The on-target earnings range for this position is 157,000 - 232,500. (This does not include accelerators or sales plan incentive funds, which employees may also be eligible for). We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.  
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!