BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
Account Director, B2B - Hybrid
Austin, Texas
BigCommerce is looking for an Account Director to join our growing sales team. In this role, you will drive sales revenue by acquiring new high value, enterprise clients by showing them the power of the BigCommerce Platform to help them Sell More.
What you will do:
- Drive sales revenue through new client acquisition
- Actively manage the sales process, including positioning, presenting and /demoing the product, and closing sales
- Act as territory owner and subject matter expert
- Build and manage a book of business through outbound prospecting as well as inbound leads
- Identify each client’s unique needs and cultivate effective sales strategies and proposals
- Coordinate resources for implementation
- Be the expert - Provide eCommerce industry information to clients regarding web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), ecommerce strategies, etc
- Meet or exceed your sales targets and performance metrics
- Be organized - maintain a CRM with leads and effectively manage an account set, keep detailed and accurate notes of all sales related activities
- Think like a CEO - communicate with management team and team members to increase client satisfaction and conversion and drive overall sales improvements
- Engage closely with the BigCommerce Partner Ecosystem and Sales Engineering team to design solutions and close sales both over the phone and on-site, depending on client size and need
Who you are:
- 5+ years sales experience, including 3+ years technology sales experience in a high volume, fast-paced environment with a focus on consultative solutions selling for a SaaS or eCommerce company
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Talented Seller - You have a demonstrated ability to drive complex sales with all stakeholders, including executive management and technical teams, and have successfully, consistently achieved quotas and objectives within an outbound, client acquisition driven business
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Master Influencer - Excellent written/verbal communication and customer relationship skills are critical
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Tech Savvy - Strong Internet, email, and electronic document management skills are a must. A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email and online marketing tools) a big plus
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eCommerce geek - Technical understanding of software and the ecommerce space combined with strong business and sales acumen
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Ethical - You are customer focused and do the right things the right way every time
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Attentive - You are able to manage sensitive client information and numerous details with ease
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Driven - You are a results-oriented closer with a positive outlook and a clear focus on quality and business performance
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Analytical - You are able to provide consistent, accurate sales forecasts
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Solution Oriented - You have the ability to identify and creatively solve complex problems to keep a sale on track
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Confident - You’ve mastered the art of the cold open, have developed skills for overcoming objections, and have a healthy approach to handling rejection
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Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.
