MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
The inbound specialist is responsible for triaging warm inquiries to MongoDB, qualifying them for the sales team or redirecting them to the proper support channels. This role is a blend of sales and customer service, and can be a launchpad into a career in tech sales, marketing, customer success, or support.
The Opportunity
Being a SDR at MongoDB is a first step to jump-starting a career in tech sales, marketing, customer success or support. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our SDRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.
Our SDRs will gain international experience and an understanding of our product, who we sell to, why they care, what makes us relevant and how we best support our community. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification along with aligning with the proper support channels. The team is a crucial resource for sales and customer success teams across MongoDB and is seen as the talent pipeline by multiple areas of the business. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.
This role is a hybrid working model in our Dublin or Barcelona offices.
Day to Day
- Respond to inbound inquiries via website chat, phone, and contact us forms
- Serve as the first point of contact, uncovering and qualifying new opportunities and establishing support needs
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- Collaborating with marketing and marketing ops to ensure timely and effective follow up to inbound leads
- To be successful in this role and to be able to achieve your goals, you’ll need a talent and drive for finding new businesses, triaging support queries and developing strong relationships, both internally and externally, quickly
- Ability to speak to a wide variety of customers on the phone as well as delivering meaningful outreach sequences to establish contact
- Understanding of the multiple business units to redirect queries in a customer centric manner
Skills
- Self-motivated, with a team player mentality, you’re passionate about your work, eager to learn and motivated to develop a career in sales or customer success
- Previous experience in a chat support or online customer interaction environment preferable
- You have excellent listening, verbal and written skills (English), an additional language profeciency is a plus
- Strong process mindset and organization skills
- Strong attention to detail and time management
- Strong communication skills dealing with high volume of leads and communicating and following up with multiple stakeholders
- Proficiency in using chat platforms, CRM systems, and other relevant software applications is a plus
- Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs and priorities
- Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success
- Expectation to contribute to the wider Inbound Strategy through continuous feedback and suggesting solutions to improve the customer experience & business impact
What You Will Bring to the Table
- A self-starter with a track record of hitting and exceeding goals
- Time management skills and ability to work either independently or through coaching
- Desire to work in a fast-paced and high growth environment
- Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly
Things We Love
- Strong and progressive academic background: Bachelor’s or Master's Degree in Business or any related field
- Proven track record of success in sales or business development or customer facing roles in a target driven environment, ideally in the tech industry
- Familiarity with database, web server, and open source technology
- Working experience with Salesforce.com
Why You Should Apply
- Great Earning Potential
- Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
- Continuous career development
- Benefits include:
- Sales Bootcamp
- Internal mentor and buddy program cross-departmentally
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
