About Us
We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
We are looking to recruit an experienced account manager to cross and upsell our Revenues & Benefits SaaS into our local Government customers.
Our revenues and benefits software is designed with flexibility in mind, ensuring that teams can continue working and services can keep running smoothly regardless of the situation.
Key Responsibilities
The Account Development Manager will be responsible for generating new business sales opportunities:
- Define and grow the account base
- Produce written proposals of a high standard that make a compelling case for the prospective client to procure Civica’s solution.
- Integrate personal sales efforts with organised marketing activities, e.g. product launches, targeted campaigns and exhibitions.
- Manage pipeline to ensure that incremental gross margin targets are met consistently month-on-month.
- Maximise the opportunity for revenue recognition by means of well-balanced payment profiles for contracted business.
- Contribute to the evolution of the Product Roadmap through identification of customer requirements to facilitate the development of profitable products and services.
Requirements
The ideal candidate will have experience of selling SaaS into LG or other public sector verticals, an understanding of Revenues & Benefits solutions highly desirable
Our most successful Sales colleagues embody the following behaviours & competencies:
- Maximise customer value - Understands customers and fosters a partnership to solve their problems using our solutions and products to maximise value to the customer and to Civica
- Own their targets - Takes full ownership for achieving personal/team target. Is planned, rigorous and agile, shapes the task and makes it happen
- Act with integrity - Approaches sales challenges in the ‘right way’, is fair, honest and always takes responsibility
- Challenge thinking - Uses deep market insight and fresh thinking to challenge customers to think differently and to take action
- Coach for performance - Inspires and, coaches the team to exceed high standards, challenging them to always do more
- Driven to win - Ambitious and action oriented. Is resilient, tenacious, positive, and determined
- Always improving - Constantly seeks and acts on feedback, learning and coaching in order to improve personal performance and results
Benefits
Why You’ll Love Working with Us
As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
- Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old.
- Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.
- Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
- Flexible Work: We have the technology and tools to support you working in our hybrid environment.
