Account Coordinator/Senior Account Coordinator

What You'll Do:

•  Primary Contact: Serve as the primary account point of contact for a portfolio of partners—both existing and new—across various industries.
• Project Implementation: Coordinate the project implementation of new partners, collaborating with internal and external teams to ensure a timely and successful launch.
• Daily Partner Requests: Respond to daily partner requests, ranging from simple queries to advising on product capabilities and solutions.
• Relationship Building: Build and maintain strong, long-lasting relationships; become a trusted advisor to partner stakeholders.
• Documentation: Help standardize and maintain documentation of partner implementations and best practices throughout the partner lifecycle.
• Sales and Insights Reporting: Build and monitor sales and insights reports for internal and external use; forecast and track key account metrics.
• Product Advocacy: Understand and articulate partner needs and new feature requests to the Product team; identify product opportunities within and across industries.
• Business Development: Identify areas of improvement that maximize value proposition and maintain revenue.
• Initiative Communication: Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Product Updates: Proactively update partners on new product features or initiatives; facilitate product adoption and gather feedback.
• SLA Responses: Provide any required SLA responses to ensure KPIs for partners and Flash are met.

What You Bring:

• Interpersonal Skills: Exceptional interpersonal and communication skills; strong customer service orientation with the ability to build trusted, long-term relationships with clients.
• Scalable Solutions: Ability to identify and implement scalable solutions for common partnership integrations and internal activities.
• Analytical Skills: Strong analytical skills with the ability to identify business questions, determine necessary data, and develop recommendations based on that data.
• Entrepreneurial Spirit: Self-motivation and a record of exceeding goals and objectives.
• Technical Communication: Ability to describe complex system flows and integrations clearly and succinctly.
• Work Environment: Ability to work under pressure in high-visibility, fast-paced, and dynamic environments.
• Technical Proficiency: Proficient with Microsoft Office, Google Workspace, and Customer Relationship Management tools.

Qualifications:

• Education: Bachelor’s degree; business or marketing majors are a plus.
• Experience: 3-5 years of relevant experience in account management of B2B clients.
• Project Management: Proven project management expertise with the ability to manage multiple deliverables at various stages effectively and efficiently.