Satellite Office is hiring an

Accidental Warranty Customer Service Representative

Taguig, Philippines
Full-Time

PRIMARY RESPONSIBILITIES & DUTIES

  • Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, 
    Instagram, live chat, email) 
  • Monitoring customer reviews and following up promptly for case resolution (google 
    review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve 
    customer queries & issues 
  • Assessment and conversion of customers enquiries to potential purchases 
  • Assist with ad-hoc digital marketing related activities for Nick Scali Online

PERSONAL SKILLS & QUALITIES

  • Are technology savvy with proficiency across the Microsoft suite and social media 
    channels including Facebook & Instagram 
  • Have experience in retail and/or customer service, particularly managing customer 
    enquiries through to resolution and/or purchase 
  • Posses a self starter attitude with an ability to work autonomously 
  • Have a friendly disposition and a customer centric focus with an ability to problem 
    solve customer issues 
  • Have a keen willingness to learn new tools and up-skill across the broader digital marketing 
    ecosystem 
  • Are familiar with e-commerce and furniture experience is a plus 
  • Are able to work on weekends and enjoy time off during the week
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