911 Emergency Communications Director

Requirements of the 911 Emergency Communications Director:

• A four-year college degree in a related field, or the equivalent in education and closely related work experience, required.
• Four (4) years of management experience or an equivalent combination of education and experience in progressive management.
• Ability to manage and supervise an office serving the public safety community with communications for law enforcement, fire, EMS, and EMA
• Ability to interact with User Group and executive boards, top-level officials in state, county, and local government, legislators, telephone company personnel, and other public and private entities. An understanding of communications and the nature of public safety.
• Ability to research FCC regulations, Federal laws, State statutes and governmental rulings to ascertain operating parameters for 9-1-1.
• Must be a resident of Knox County, or live within 10 miles of the County line, within nine months from date of hire.
• Have no criminal record and be willing to submit to both psychological and polygraph examinations.
• Possess or obtain within two years of employment the following professional qualifications: The National Crime Information Center Terminal Operators course, E9-1-1 operator certification in GeoLynx, Guardian and APU Certification, Emergency Medical Dispatcher Certification, Fire Dispatcher Certification, Emergency Telecommunicator Certification, Terminal Operator Certification.

Benefits of the Job:

• Annual pay in the range of $68,640 - $95,160
• Health insurance (100% paid for employee)
• Dental, vision, and life insurance
• Flex Spending Account
• Retirement Plan with employer contribution
• Generous vacation, sick and holiday pay

Responsibilities of the 911 Emergency Communications Director:

• Directs the planning, organizing and carrying out of all of the County’s communications and dispatch activities, conferring as necessary with law enforcement agencies, EMA, state police, fire, EMS, contract communities and other agencies, to ensure that its activities are an integral and coordinated part of the overall County and State communication-dispatch system.
• Acts as liaison between the State of Maine, Department of Public Safety, and the Emergency Services Communications Bureau for all aspects of the 9-1-1 system.
• Annually develops the communications budget in conjunction with the Executive Board, including the preparation of long- and short-term capital improvement budgets, for submission through the normal County budget process; manages expenses to approved budget.
• Responsible for bringing awareness among the citizens of the County as to the use of the 9-1-1 emergency telephone system; coordinates with all law enforcement, fire and medical agencies in all matters pertaining to the 9-1-1 emergency telephone system.
• Responsible for onsite inspections of remote tower sites and radio equipment
• Works in the field as an incident dispatcher and works in the EOC.
• Serves as a member of the Association of Public Safety Communications Officials.
• Serves as a member of the Maine Emergency County Communications Association.
• Computer Aided Dispatch (CAD) system; I Am Responding; Local Area Network Law Enforcement System; Windows NT Server; NAWAS unit; Various Radio and Telephone equipment; Microwave system; other communications equipment as required.