2P Fulfillment Admin

The organization

Why Join Us? It's More Than a Job in Retail, It's Your Story.

At Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference.  A place where you can build a career you love, to leave your mark in our story!

Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.

Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, Instacar, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.

We are looking for a Customer Orders Fulfillment Specialist to join our Supply Chain Team. The role is responsible for managing orders, coordinating with vendors, and ensuring timely delivery. It involves resolving issues, handling pre-orders, and optimizing customer proposals. Additionally, it requires data analysis and decision-making to improve KPIs.

Key responsibilities:

• Coordination and communication with vendors / suppliers and the warehouse, regarding the process and the completion of the electronic orders
• Management of all orders delivered thr suppliers
• Solve order processing problems in the best way
• Communication with Product Managers regarding the delivery promise for On Demand Products
• Pre-orders management
• Coordination with Contact Center and Stores regarding product proposols to customers
• Collection - Data analysis and reporting
• Data analysis and immediate decision making for daily optimization of kpis

Requirements:

• AEI or TEI degree
• Previous related experience
• Excellent knowledge of Excel (Analytical skills, Creating Reports)
• Experience in online customer orders (Fulfillment flows)
• Excellent communication skills
• Data analysis and decision-making skills
• Strong team spirit, initiative, and enthusiasm for the best result
• Knowledge of SAP, is considered as a plus

What we offer:

• Competitive compensation & benefits package
• Bonus scheme
• Life & Health insurance
• Behavioral health programs
• Dynamic work environment
• Exciting opportunity to grow with the role
• Great experience in a well-known and respected growing business
• LinkedIn Learning account for continuous learning

Are you ready to be the next #OrangeGen maker?

Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories!

All applications will be treated with the strictest confidentiality.