HSO is hiring a

24/7 Service Desk Engineer D365

Skopje, North Macedonia
Full-Time

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 31 offices across the Americas, Europe, Australia and Asia.

HSO is a Gold Certified partner since 2002 and since 2006 has been a part of the Microsoft Dynamics Inner Circle, a prestige reserved for just 1% of Microsoft partners worldwide. Within HSO you’ll work with Microsoft Dynamics 365, Azure cloud platform and our unique, industry-specific solutions.


Responsibilities

  • React and respond to client issues in timely manner;
  • Make sure the customer knows their problem is being taken seriously;
  • Deliver and maintain Dynamics 365 F&O (AX) solutions internationally;
  • Deliver business and software application services to clients;
  • The creation of high quality, sustainable and scalable solutions;
  • Meet customer expectations of business knowledge, skills and behavior;
  • Identify business/project risk and mitigate or communicate as necessary;
  • Communicate progress updates to relevant parties both formally and informally;
  • Always represent HSO Global Services in a professional and positive manner;
  • Advise customers on industries’ best practices proactively.

Requirements

  • University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education;
  • Thirst for knowledge;
  • The ability to challenge yourself;
  • Used ERP systems – Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX (a plus);
  • Experience in customer-facing positions and the ability to communicate on all levels in an organization;
  • Good understanding of Business Requirement Analysis, Business process mapping, modeling and documentation;
  • Some pre-sales experience.

Benefits

  • Competitive compensation and bonus package: Competitive salary based on your level of experience and opportunity to earn a performance bonus based on your contributions and achievements, recognizing your outstanding efforts.
  • Private Healthcare Insurance: Your health and well-being are important to us. Benefit from our comprehensive private healthcare insurance coverage, ensuring you have peace of mind and access to quality medical care when you need it.
  • Hybrid Work Environment: Embrace the best of both worlds with our hybrid work model. Enjoy the flexibility of splitting your work time between the office and your home, allowing you to optimize your productivity and work-life balance.
  • International Teams and High-Scale Projects: Join our international teams and work on contemporary and high-scale projects for prestigious corporations. Gain invaluable experience and accelerate your career growth by collaborating with diverse professionals on impactful initiatives.
  • Learning and Development Opportunities: Access the Microsoft learning platform to enhance your skills and enjoy the opportunity to take Microsoft exams free of charge, empowering you to acquire valuable certifications and accelerate your professional growth.
  • Pleasant Working Environment: Experience a positive and engaging workplace culture that fosters collaboration, creativity, and professional growth.
  • Other benefits: Thrive in a centrally located, new modern office equipped with the latest tech equipment technology. Stay connected effortlessly with a company-provided cell phone and plan, and enjoy a generous vacation allowance of 23 days for a healthy work-life balance. Enjoy, socialize and learn through our Tech Updates sessions or informal events with our team members.

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