Deadline Date: Friday 8 November 2024
Requirement: Development and production of NCI Academy Course Control Documents (CCD)
Location: Oeiras, PT
Period of Performance: 2025 BASE: As soon as possible but not later than 15/01/2025 – 31/12/2025 with the possibility to exercise the following options:
2026 Option: 01/01/2026 – 31/12/2026
2027 Option: 01/01/2027 – 31/12/2027
Start date is as soon as possible but not later than 15/01/2025
Required Security Clearance: NATO SECRET
1. INTRODUCTION
The NATO Communications and Information Academy (NCI Academy), located in Oeiras, Portugal, currently delivers NATO technical and operational training on a variety of hardware and software systems. All NATO approved and selected courses must have Course Control Documents (CCDs) as defined in chapters 5 and 6 of the Bi-SC Education and Individual Training Directive (E&ITD) 75-7, dated 10 September 2015. The CCDs are NATO’s mechanism to ensure responsiveness to NATO E&IT requirements.
The NCI Academy is looking to outsource the development and production of some CCDs for existing NCI Academy courses, and the maintenance updates of some existing CCDs. The intent is to obtain the services of subject matter experts who can develop and update CCDs. The Contractor shall make available personnel capable of providing the services specified in this Statement of Work (SoW).
The Contractor shall work in a multinational military/civilian staff environment and typically interact with different training experts and Section Heads to accomplish their tasks. Given the need for the incumbent to handle classified documentation, there is a requirement for a valid NATO SECRET Security Clearance as from contract start.
2. OBJECTIVE
Under the scope of work, the Contractor shall take the lead and work together with the NCI Academy Training Sections to develop or update, aligned with NATO regulations, the following documents for each designated course:
• List of Task Statements, incl. Performance/Task Statement Tracking Matrix
• Course Control Document I – Control Form;
• Course Control Document II – Course Proposal;
• Course Control Document III – Programme of Classes
3. SCOPE OF WORK
3.1 Tasking
3.1.1 The Contractor shall be responsible for developing NATO Course Control Documents as specified in paragraph 4 of this Statement of Work (SOW).
3.1.2 The Contractor shall adhere to the estimated deliverables and deadlines in paragraph 4 of this Annex. The Deliverables shall only be deemed delivered by the Contractor once approved by the Section/Branch Heads and the Quality Assurance Group (QAG) as appropriate.
3.1.3 In addition to the new CCDs Deliverables, the Contractor could be required to provide additional support and advice to maintain updates of existing CCDs, on a case-by-case basis, at the request of the Section/Branch heads, taking all circumstances and workloads into consideration. The NCI Academy will incur no additional costs for providing these services unless otherwise explicitly agreed upon by the contracting company and the NCI Academy.
3.1.4 The Contractor shall comply with the NCI Academy’s Standard Operating Procedures (SOP) when conducting work.(07.01.10 and 07.01.28),
3.1.5 The Courses CCDs covered under this agreement are the in the following areas:
1. C4ISR Technology (0101)
2. DCOI Level 1 Support Course (9065)
3. FAS Overview Course (9045)
4. AirC2IS courses
5. JADOCS courses
6. JTS courses
7. TOPFAS courses
8. NNMS courses
9. LOGFAS courses
10. MCCIS7 courses
11. NCOP courses
12. INTEL-FS courses
13. Core GIS courses
14. JOCwatch courses
15. NAMIS courses
3.2 Acceptance criteria
The deliverables shall only be deemed as completed by the Contractor once approved by the Section/Branch Heads and the QAG. The S/BH and QAG will have two weeks to review the deliverable and provide the feedback for final completion and acceptance of the deliverables, provided a mature deliverable is submitted for review. Acceptance will be done based on Annex B – Delivery Acceptance Sheet.
4. DELIVERABLES AND PAYMENT MILESTONES
4.1 Deliverables
The NCI Academy team reserves the possibility to exercise the described options, depending on the project priorities and requirements.
The payment shall be dependent upon successful acceptance of the Delivery Acceptance Sheet (DAS) – (Annex B) including the EBA Receipt number.
Invoices shall be accompanied with a Delivery Acceptance Sheet (Annex B) signed by the Contractor and line manager.
The following deliverables are expected:
01 Development of Task Statements, CCDs I, II, III for a 4-7days course (user or technical)
Effort in days (standard days 7.6 hrs): 10
Estimated Quantity/ iterations: 10
Payment Milestones: After the successful completion of the 3 course CCDs
02 Update of Task Statements, CCDs I, II, III for a 4-7days course (user or technical)
Effort in days (standard days 7.6 hrs): 7
Estimated Quantity/ iterations: 10
Payment Milestones: After the successful completion of the 3 course CCDs
03 Development of Task Statements, CCDs I, II, III for a 1 day course (user or technical)
Effort in days (standard days 7.6 hrs): 3
Estimated Quantity/ iterations: 3
Payment Milestones: After the successful completion of the 3 course CCDs
04 Update of Task Statements, CCDs I, II, III for a 1 day course (user or technical)
Effort in days (standard days 7.6 hrs): 2
Estimated Quantity/ iterations: 3
Payment Milestones: After the successful completion of the 3 course CCDs
05 Development of Task Statements, CCDs I, II, III for a 2 day course (user or technical)
Effort in days (standard days 7.6 hrs): 4
Estimated Quantity/ iterations: 3
Payment Milestones: After the successful completion of the 3 course CCDs
06 Update of Task Statements, CCDs I, II, III for a 2 day course (user or technical)
Effort in days (standard days 7.6 hrs): 3
Estimated Quantity/ iterations: 3
Payment Milestones: After the successful completion of the 3 course CCDs
Note 1: After the first course set of CCD completion, and upon Section/Branch Head agreement, the Contractor shall move to the second course set of documents following the same approach as with the first course set of CCDs.
Note 2: The deliverable should include the summary of identified training gaps and recommendations for continuous improvement.
Note 3: Price per iteration is all inclusive (including related travel costs, accommodation, per diem, etc.)
The payment shall be done after the successful completion of the 3 course CCDs, upon acceptance of the Delivery Acceptance Sheet (DAS) (Annex B) including the EBA Receipt number by the Purchaser. Invoice and DAS shall be provided to Purchaser for the payment of period of performance.
4.2 Expected Outcomes and Quality:
• Pre-meetings are conducted with Section/Branch Heads and Training Teams in order to define the most efficient and effective development approach for each set of Course CCDs, so that the end result is acceptable to them.
• The development and production of NATO Course Control Documents, as specified in paragraph 4 of this Statement of Work (SOW), a list of Task Statements that describe job performance, including the Performance/Task Statement Tracking Matrix. The CCDs must accurately, specifically, and completely capture the learning and performance objectives and supporting information (references, teaching points, timing, instructional strategy, presentation/activity, assessment strategy, etc.) for the existing NCI Academy courses.
• Whenever necessary, the Section/Branch Heads and Training Teams must be available, with one days notice, to clarify any doubts of the contractor that may arise during the execution of the tasks. Unless force majeur prevents this (e.g. sickness, accidents, death in the family etc.).
• The development and production of CCDs must follow the Bi-SC D 75-007 guidance and the CCD templates as mentioned in Annex H, K, L, and N of Bi-SCD 75-007
• The quality and completeness of the CCDs is sufficient to receive the Quality Assurance approval and the NCI Academy Dean’s signature and to be sent to the external stakeholders (such as the Department Head and the Requirements Authority of the Discipline and to ACT) for approval.
• If gaps and/or improvements are identified during the development of the CCDs, the contractor will document those gaps and/or improvements so that the NCI Academy can resolve the gaps and/or improvements before the CCDs are submitted to the external stakeholders.
4.3 Expected Performance:
4.3.1 Supervision: the contractor shall report to and receive technical guidance from a designated NCI Academy Official, who will serve as the Contracting Officer Technical Representative (COTR). The COTR (or appointed representative) shall provide direction, coordination, guidance, and support information, as needed, for all technical and content areas of the SOW. The COTR will:
• Resolve outstanding disputes, problems, deficiencies, and/or questions on the technical aspects of the SOW;
• Review (and approve) the contractor tasking and deliverables for completeness and accuracy.
4.3.2 The COTR will have weekly interaction with the Contractor and can assess their work's quality, quantity, and timeliness. He/She will review the Contractor’s work on a minimum of a bi-weekly basis or more often if needed.
4.3.3 The contractor shall agree, in advance, with the COTR on a plan of work, schedule, and necessary inputs and engagements to develop and complete the set of course CCDs and ensure that this plan is adhered to.
4.3.4 The contractor shall raise any issues, or blockers as soon as possible and inform the COTR if they require a change or deviation from the plan and schedule.
5. COORDINATION AND REPORTING
The Contractor shall coordinate each CCD delivery with the Section/Branch head, their designated representative, or COTR.
Work on development or updating the Course CCDs should only commence after the Section/Branch head has authorised it. The Section/Branch head and the NCI Academy QAG shall have at least two weeks to review and accept the updated CCDs material.
Weekly status report on progress on work is do be provided End of each week.
6. SCHEDULE
The task order will be active immediately after the signing of the contract by both parties.
It is expected that service will start not later than 15 January 2025.
7. CONSTRAINTS
All the documentation delivered under this statement of work shall be based on Annex K, L, and N of Bi-SCD 75-007 templates, the Academy SOP (07.01.10 and 07.01.28), and training documents provided in advance by the COTR.
All shall be stored under configuration management and in the provided NCI Agency IKM tools.
8. PRACTICAL ARRANGEMENTS
The contractor shall be required to work both on-site at the NCI Academy in Oeiras and at the customers’ sites.
Travel arrangements shall be the responsibility of the contractor and travel costs are included in the iteration price. The iteration price reflects 2 x Travel of 5 days duration during the period of the contract.
The contractor shall provide services under NCI Agency AAS contract for the NCI Academy in Oeiras, Portugal. He or she will work under the direction and guidance of the FS section head or their designated representative.
The NCI Academy will provide the service contractor with access to the Academy learning environment and business tools as required.
The Agency will provide the service contractor with a Reach laptop.
9. QUALIFICATIONS
[See Requirements]
10. SCHEDULE
This task order will be active immediately after signing of the contract by both parties. The BASE period of performance is as soon as possible but not later than 15/01/2025 and will end no later than 31/12/2025.
If the 2026 option is exercised, the period of performance is 01/01/2026 to 31/12/2026.
If the 2027 option is exercised, the period of performance is 01/01/2027 to 31/12/2027.
11. CONSTRAINTS
All the documentation delivered under this statement of work shall be based on NCI Agency templates or templates agreed with training section head.
All training material shall be stored in the provided NCI Agency tools.
All the deliverables of this project will be considered NATO UNCLASSIFIED.
Part of the work may involve handling classified networks, therefore, a security clearance at the right level is expected for the contractor(s) undertaking this service. This security clearance must be in place before applying for this contract to be considered compliant.
12. SECURITY
The security classification of the service will be up to NATO SECRET.
The contractor providing the services under this SOW is required to hold a valid NATO SECRET security clearance as from contract start.
Requirements
9. QUALIFICATIONS
9.1 Essential Qualifications and Experience
The contractor should have the following qualifications:
9.2 Desirable Qualifications/Experience:
9.3 SECURITY CLEARANCE:
9.4 Language Proficiency:
