Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence.
Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo becomes a reliable communications platform with its Premium Communications Network that spans 190+ countries.
Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures.
Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale. Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.
Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.
The Role:
Lead the IT initiatives and enable adoption and maintenance of the latest technology solutions. In this role, you will bring essential IT expertise, including in-depth knowledge of IT Cloud and IT Automation, to facilitate the efficient and smooth operation of all digital functions. This is crucial for a highly diverse and advanced engineering team utilizing the latest technologies and solutions.
Roles & Responsibilities:
- Design, develop, implement, and coordinate systems, policies, and procedures, with a focus on cloud solutions and IT automation.
- Manage and design complex IT infrastructure solutions, incorporating cloud and automation technologies, to help businesses achieve objectives.
- Plan and maintain the complete IT budget.Define IT infrastructure strategy, architecture, and processes, emphasizing cloud technologies and automation solutions.
- Lead large IT projects, including the design and deployment of new IT systems and services, with particular focus on cloud and automated technologies.
- Monitor the performance of information technology systems to determine cost and productivity levels, making recommendations for improving the IT infrastructure, with a focus on cloud and automation integration.
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs, including those related to cloud computing and automation.
- Troubleshoot hardware and software issues related to internal IT, focusing particularly on cloud-based and automated technologies.
- Exhibit strong security and confidentiality practices with systems that handle sensitive data, especially in cloud and automated environments.
- Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
- Plan, organize, control, and evaluate IT and electronic data operations, focusing on cloud computing and IT automation strategies.
- Drive improvements in technology, process, and data, emphasizing best practices in cloud computing and automation.
- Use standard ITIL methodology to manage service requests, incident management, and change management using tools like Jira.
- Provide access management design changes and enhancements for improvements in security, availability, and automation, particularly in cloud and automated platforms.
- Maintain the company-wide IT inventory with a focus on cloud and automation technologies.
- Liaise with the GRC team to ensure appropriate security and IT controls are implemented and maintained in the IT infrastructure, with special attention to cloud and automated systems.
- Manage and work within the complete ITSM framework, including helpdesk, incident, and change management, with a focus on cloud and automation technologies.
- Assess risk in IT systems and operational processes, with a keen eye on cloud and automated solutions.
Skills Required:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
- 10-15 years of experience working in IT operations, with substantial experience in cloud and automation technologies.
- Minimum of 8+ years of experience in a management role, with hands-on technical expertise in cloud and IT automation.
- Strong skills in collaborating with other departments and stakeholders to achieve common goals.
- Proven track record of successful leadership and team management.
- Experience leading and managing large IT projects, including rolling out IT infrastructures across various technologies with a strong emphasis on cloud and automation solutions.
- Excellent working knowledge of computer systems, security, network and systems administration, databases, data storage systems, cloud technologies, and automation tools.
- Strong critical thinking and decision-making skills.
- Excellent project management skills and strong ability to prioritize.A firm grasp of IT infrastructure and operations best practices, particularly in cloud computing and IT automation.
- Proven experience as an IT Manager or in a relevant role, with extensive knowledge of technical management, information analysis, and computer hardware/software systems.
- Excellent knowledge of cloud computing platforms (like AWS, Azure, Google Cloud) and automation tools.
- Proficiency in scripting using Shell scripts, with applications in cloud and automation scenarios.
- Expertise in implementing Zero Trust architecture.
- Required expertise in:
- Antivirus Tools
- Operating Systems: Windows, Linux, and macOSVPN (IPSec, OpenVPN, and/or Wireguard)
- SaaS tools (IT inventory management, IT budgeting)
- Data Loss Prevention (DLP)
- Mobile Device Management (MDM) tools (such as Kandji and JAMF)
- Proficiency in automation and scripting challenges, applying automation in day-to-day operations to streamline processes and enhance efficiency.
- Identity Management (such as Active Directory, LDAP, Google IdP)
Perks & Benefits :
- Remote first culture.
- Home office Infra allowance.
- Industry-leading compensation and benefits.
- Premium healthcare/wellness benefits for employees and families.
- Open culture and working with a young and dynamic team.
- Career advancement opportunities.
- A generous vacation policy leads to a great work-life balance.
