Background
Sygnature Discovery is a world-leading integrated drug discovery Contract Research Organisation based in the UK and Canada with its headquarters in Nottingham and additional facilities in Alderley Park, Macclesfield, Glasgow, Montreal and Quebec City. Its staff of over 1,000, which includes 900 scientists, partners with global pharma, biotech and NFP organisations.
Since 2004, Sygnature Discovery has delivered over 40 novel pre-clinical and 22 clinical compounds, with its scientists named on over 170 patents. Therapeutic areas of expertise include oncology, inflammation and immunology, neuroscience, metabolic diseases, infectious diseases, fibrotic diseases and more. To find out more, please visit
www.sygnaturediscovery.com.
Job purpose
As a 1st Line IT Technician, you will support all aspects IT Technology for end users and computers and contribute to the wider operational activities of the IT Department.
This position will be based at Alderley Park but will require working at our Tytherington site at least once a week.
Main duties and responsibilities:
Technical
- Provide general end user and computer support across scientific and business areas.
- Conduct rigorous troubleshooting and diagnosis for system issues, implementing effective solutions to maintain operational continuity.
- Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
- Support the efficient and robust computer build processes for new hardware.
- Support the installation and maintenance of computer hardware and associated peripherals.
- Support the installation and maintenance of end user applications.
- Support user on boarding and off boarding processes and new starter induction.
- Contribute to the overall business development and strategic development, providing technical insight and support.
- Perform general IT tasks in support of the team and wider business, including those not explicitly specified in the role, demonstrating flexibility and an initiative-taking approach.
Operational
- Liaise with other members of the IT team, and the broader business, to seek approval where appropriate, and to respond to their requests in a timely manner.
- Identify opportunities to improve robustness, efficiency and reduce costs and liaise with colleagues to implement these.
- Contribute to end user training via various formats including written guides, video resources and in person training.
- Support inter-departmental relationships to ensure IT is both meeting their requirements and implementing change effectively.
Leadership:
- Contribute to and support the overall change management process.
- Lead by example in making proactive use of the IT Helpdesk and similar tools that support the effective running or an IT Department.
- Lead by example in the contribution and development of appropriate documentation.
Key requirements:
- CompTIA Core Skill qualifications are desirable.
- Broad general IT experience ideally with experience of managing and supporting users and computers in a business setting, Active Directory, Office 363 and a range of operating systems and applications.
- General knowledge of Microsoft and Linux operating systems
- Awareness of IT and Data security requirements and best practises.
- Logical thinking with good prioritisation, analytical and critical thinking skills.
- Confident communication and customer service skills.
Benefits
Here at Sygnature Discovery, we take pride in offering an excellent training and benefits package. As a valued employee, you will be entitled to:
- 25 days annual leave (rising with service) plus bank holidays, and buy/sell scheme
- Private Medical Insurance
- Life Insurance
- Employee Assistance Programme and mental health first aiders
- Enhanced Family Friendly Policies
- Sygnature Group Pension Scheme
- 1 paid volunteer day per year
- A host of flexible benefits to support your wellbeing and lifestyle
Why Sygnature Discovery
At Sygnature Discovery, we embody excellence in everything we do. From pioneering research to ground-breaking discoveries, we set the standard for scientific innovation. But it's collaboration that truly defines us. Across continents and disciplines, we unite to solve complex challenges, driven by a shared passion for improving lives worldwide.
We understand the importance of creating a work environment that empowers you to thrive. That’s why we have fostered a culture of collaboration and support, providing pathways for both professional and personal development. This includes a diverse range of bespoke training and development designed to accelerate both your personal and career growth.
We are committed to fostering diversity and inclusion throughout our organisation. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions. We strive to cultivate an inclusive environment where all our colleagues feel empowered to bring their true selves to work.
If you’re interested in joining a company that places people at the heart of its business, please submit your application as soon as possible as we will be interviewing on an ongoing basis.
If you have any questions or need further information, please contact the Talent Acquisition team at [email protected]. Please do not submit your application to this email address.
