Qualitest is looking for a System Solution Engineer which will be responsible with our partner’s Hardware/Software and infrastructure operations, remotely or on their clients’ sites.
- The day-to-day activities relate to diagnosing and troubleshooting software and hardware problems pertaining to L2 cases and situations. The role will emphasize on our new product platform including open-source technologies with micro services environment.
- The position will require a high degree of coordination with the customers world-wide and the company’s engineering, services, laboratory, R&D operations and business teams.
- Customer centric, act as Person of Contact (POC) and Subject Matter Expert (SME) and be the Consultant our Partners and Clients trust and value;
- Problem solver, taking ownership and team player with hands-on ability that can work with other team members to accomplish various jobs, and to thrive in a collaborative to resolution;
- Working knowledge of cyber processes, implementation and system operations;
- Provide IT Support on HW and Software alike;
- Install, configure and deploy;
- Train the ability to participate in a multi-task environment;
- Develop and show familiarity with Support methodologies, practices and tools;
- Set and meet the performances by KPIs.
Requirements
- At least 3 years’ experience with R&D, technical support, professional services or similar;
- Ability to understand and analyze complicated, multidisciplinary and distributed systems;
- Excellent English language skills - spoken and written;
- Experience with Linux and Windows operating systems;
- Experience with NetApp, VMware;
- Experience with monitoring and alerting technologies: Kibana, Prometheus and Grafana;
- Knowledge in telephony protocols one of the following (SIP, H323, SS7, GSM, ETSI).
Benefits
- Private health subscription + hospitalization package
- Private dental subscription
- Gym subscription
- Bookster
- Vouchers/bonuses for special events (birthday, Christmas, Easter, etc)
- Meal vouchers of 35 RON/working day
- Ability to work with a global company and immerse in a variety of international projects with different cultures within the IT industry
- Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies
- Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support
- Reimbursement of public transportation
