【Job Summary】
Responsible mainly for our manufacturing and retail clients, building strong relationships with them, identifying their challenges, uncovering their needs, and proposing our business solutions.
Specifically, the candidate will be required to communicate with CxOs to identify customer-specific issues related to global transformation, issues common to the customer's industry, and global common issues, and to identify transformation requirements and directions for solutions. In collaboration with internal cross-functional teams including practice groups and delivery groups, we will support the planning and execution of mutual understanding, in-depth investigation of individual themes, and the development of the promotion structure necessary for global transformation.
In addition, the role will be expected to respond to inquiries from existing clients and RFIs/RFPs from new clients to help generate new business opportunities. The Sales Account Executive will be expected to lead the internal proposal review process, involving all relevant parties where necessary.
Ultimately, the Sales Account Executive will be expected to work with our practice and delivery teams to achieve sales targets.
【Job Description Details】
- Serve as the point of contact for all matters related to customer account management
- Build strong, long-term, and trusting relationships with customers
- Maximize account contribution margins through contract negotiation and execution, and coordinate the execution of each contract
- Build trusted advisory relationships with key clients, client relationships, and executive sponsors
- Deliver solutions that meet customers' needs and goals in a timely manner and with speed
- Identify areas for improvement to meet budgets and achieve goals for existing and under-penetrated clients, including recommendations for business growth
- Clearly communicate progress of weekly/monthly initiatives to both internal and external stakeholders
- Prepare reports on account status
- Consult and collaborate with superiors, operational teams, and internal leaders in a timely manner to ensure smooth client support
【Requirements】
- Sales experience in the IT software, SI, or consulting industry is preferred
- Knowledge and experience in the manufacturing, retail or enterprise software industry in Japan
- Ability to communicate smoothly with key stakeholders at all levels of the organization, including executives and C-levels
- Strategic thinker, able to take initiative and involve others in making proposals to customers and coordinating internally
- Experience with CRM software (e.g., Salesforce) and MS Office (especially MS PowerPoint and MS Excel)
- Experience in providing solutions tailored to customer needs
- Ability to handle multiple account management projects simultaneously with attention to detail
- Excellent listening, negotiation and presentation skills
- Native level of Japanese and advanced level of English including reading, writing and speaking due to many opportunities to use English, including with clients and internal collaborations
- Knowledge of SAP and DX is a plus
【Ideal candidates】
- Tenacious and persistent to the end
- Able to work in a fast-paced environment with light footwork
- Good with people and able to build trusting relationships with customers
- Able to act proactively and respond flexibly to various situations
- Able to cooperate with team members
- Able to report, communicate, and consult in a timely manner
【Work environment】
Work location: Tokyo (Toranomon office and Mita office)
We are looking for someone who can work both in the office and remotely, but until you get used to it, you will be expected to come to the office as much as possible, as we are emphasizing team collaboration.
【Message to Candidates】
The sales team consists of about 10 members, well balanced with men and women. The team is divided into smaller teams for each account. Basically, each person is in charge of their own account and works together as a team.
Capgemini Japan is still in its early stages, only 10 years old or so, and there are still many incomplete parts, so it is an environment where we can challenge ourselves in various areas.
Also, compared to other global companies, we use English very frequently both inside and outside the company, making us a truly global company.
If you would like to work in a truly global environment even though you are in Japan, or if you would like to enhance and try out your capabilities in an immature company, we encourage you to apply.
