Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.
Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance.
The Role
As an Order Management Operations Coordinator you will involve in providing exceptional service to customers by addressing order related inquiries, resolving issues, and ensuring a positive overall ordering experience.
Responsibilities:
- Deliver timely, accurate, and professional customer service to all customers via email, chat, or phone, documenting all information on the customer interaction system according to standard operating procedures;
- Handle merchants’ terminal subscriptions and provide information regarding them;
- Respond to merchants’ questions regarding Viva card orders;
- Manage cancellations and withdrawals of merchant’s orders;
- Research and resolve issues reported by our sales department regarding sales applications;
- Research and resolve issues reported by our sales department regarding merchant-related issues or providing them with merchant-related information requested;
- Handle sales agent’s stock requests;
- Submit ISV Testing order requests (on demand from the sales department);
- Depict daily stock/asset movements that take place from merchants to 3PLs/Viva WHS or from 3PLs/Viva WHS to merchants;
- Create orders for our resellers across Europe (on demand from the logistics team);
- Create intracompany and transfer orders for our offices across Europe (on demand from the logistics team);
- Daily Invoicing and upload of orders exported from Azure to ERP;
- Depict local warehouse inventory in ERP Dynamics according to processes.
Requirements
To be considered you should have:
- Bachelor’s degree in Finance, Business or a related field;
- Previous experience at least 3 years in relevant position;
- Great verbal and written communication skills;
- Excellent knowledge of the Greek and English language;
- Multitasking, organizational, and communication skills;
- Ability to work under pressure;
- Confidence with technology and adaptability to changes;
- ERP logistics knowledge (ERP Dynamics would be an asset) and CRM systems;
- Customer-oriented attitude.
Benefits
💸 Competitive compensation package;
Annual bonus based on your performance and targets’ achievement;
🏥Private health insurance for you and your family;
💻Top of the Line tools and equipment;
🏃🏽♂️Employee Wellness Program like Daily group sessions led by professional coaches;
📚Career development and regular feedback to develop your skills.
